Frequently Asked Questions

 
 IS THERE A PHONE NUMBER WHERE I CAN REACH YOU?
Forever Your Prints is a home-based business, and at this time we only correspond via e-mail. E-mails are checked regularly throughout the day, and we strive to reply to all emails within 24 hours.
HOW MANY INVITATIONS DO I RECEIVE?
All our of lovely designs are digitally designed by our in-house design team, and you will receive a single design based on what you have ordered.
DO YOUR DESIGNS INCLUDE BLEEDS?
No, they do not. If you are using a professional print lab to print your invitations, please contact us before placing your order. We have a template that we would be happy to place your design on which allows for a .25 inch bleed. There is a $5 charge for this service.
WHEN CAN I EXPECT MY 1ST PROOF?
For orders where our company is personalizing for you, the turnaround times can vary from day to day, based on current order volumes. Our standard turnaround times are as follows - Standard 1 to 2 days - Rush is same day, during regular business hours.
CAN YOU SEND ME A BLANK INVITATION?
Due to licensing requirements with our clipart team of designers, and to protect our company's designs from duplication...all invitations must be personalized.
DO YOU OFFER PRINTING SERVICES? 
Yes, we do! We offer an optional professional printing service for many of our designs. Printing options can be found in each product listing.
WHERE IS THE BEST PLACE TO HAVE MY DESIGNS PRINTED?
While personal choice will vary, our clients have had great success with the following companies. Yours truly...Forever Your Prints =)
Invitations, Thank You Cards {Overnight Prints, Mpix, Kinkos, Staples, Office Max)
Party Favors {Staples, Kinkos, Office Depot}
We do NOT recommend printing your designs at Costco or Vista Print.
DO YOU OFFER ANY OTHER INVITATION SIZES THAN 5X7 AND 4X6?
Unfortunately, we do not. We currently offer 5 x 7, and 4 x 6 prints (only available on personalization service).
DOES MY DESIGN INCLUDE CUSTOM COLOR CHANGES?
The prices displayed do not include any custom coloring work. There is a custom color fee for all color changes. Please contact us for a price quote prior to placing your order, as not all designs can be changed.
CAN YOU DESIGN MY INVITATION IN ANOTHER LANGUAGE?
Absolutely. There is an additional $10 charge, so please contact us prior to placing your order so we can be sure we are able to design in your requested language.
I RECEIVED MY FINAL PROOF, BUT NOW NEED AN EDIT DONE...CAN YOU DO THIS?
Absolutely. Date and venue changes are very common, therefore we never charge for those edits. All other edits such as re-sizing, color changes, wording changes, etc...start at $5 per design after we have released your final design.
I LOVE THE PROOF OF THE DESIGN I BOUGHT, BUT I CHANGED MY MIND AND WANT A DIFFERENT DESIGN...CAN WE SWITCH IT? 
When you place an order, you are choosing the design that you have purchased. If we have not begun the design process...you are more than welcome to select another design.
Once we have started the design process, if you change your mind and wish for a different design, you will need to purchase that new design.
MY PRINT LAB MADE AN ERROR WHEN PRINTING MY DESIGN, CAN I GET A REFUND?
While we are responsible for the design itself...we are not responsible for printing errors. Refunds will not be given when a mistake is made during the printing process of your design. To avoid any errors while printing, we HIGHLY suggest printing a sample at the lab you choose to use.
I AM PRINTING MY DESIGNS AT HOME, BUT CANNOT GET THEM TO LINE UP PROPERLY.
Printing from home is a wonderful option, but unless you know how to align your printer properly, you can run into alignment issues. As designers, we have no technical knowledge of how your printer runs, prints, or aligns. If you are having difficulty printing, please refer to your printer's instruction manual.
If you would prefer we print them for you, simply contact us and we would be happy to help!